Customer Service Chat: Globe Telecom Agent Fails!
Another one bites the dust and this time it’s one of our telecom companies here in the Philippines
Just a little background, Globe telecom is one of the first telecom companies who introduces the customer service chat here in the Philippines. However, since not most of the Filipinos are used to this kind of service, the chat link of globe becomes a bit obsolete. I think only internet savvy people may notice it.
But yeah, I went to the customer service “chat” of Globe Telecom to ask them how much the cash-out price for Galaxy Tab’s plan 999 is. And here’s the whole chat story:
Click Click Click
(By the way, I’m Francis here. It just so happened that “Ej” is the name of the agent)
Welcome to Globe Chat Assist. Your chat session will begin shortly. Feel free to begin typing your question.
You are now chatting with Ej
Ej: Hi! how can I help you today?
Francis: Hi there!
Ej: hello, may i know your concern please?
Francis: I just want to ask… how much is the cash-out if I’m going to avail the galaxy tab plan 999
Ej: before we proceed can I ask first for your full name, Globe mobile number, other contact number and e-mail address please?
Francis: Francis, 0917xxxxx, firstname.lastname@example.org (replaced my private info with xxxx)
Ej: thank you for the information
Ej: as checked in our system
Francis: are you still there?
Francis: what did you see in your system? I asked you how much is the cash-out price if I’m going to apply for the galaxy tab plan 999
Francis: I hope you know the answer to my question, Ej.
Ej: yes, sir have you receive my message?
Francis: “Ej: as checked in our system”
Francis: you forgot to copy & paste the rest of your canned response
Ej: sir, as checked Samsung Galaxy Tab is not offered as of the moment instead we are offering ZTE V9c Tablet that has P2,100 cash out under Mysupersurf plan 999
Francis: I see.
Francis: okay thanks