Lyrics and Poetry

Posts tagged “customer service

Choosing a Network for Data Plan Here in the Philippines?

Ever since I’ve got my very first prepaid cellphone (a large Nokia with a very large battery — which I forgot the unit name) I was very observant when it comes to the signal of the network I chose. I was able to compare it because Papa, Mama and I were using different networks. Papa was Smart, then Mama and I were Globe, and sometimes we switch. I was able to experience also having both sim card at the same time when Nokia 3310i came — Papa bought a special cover with two sim card slots and you just have to press the keys *3370# (if I’m not mistaken) to switch sim cards and restart the phone. I’ve also experienced being a customer of Sun cellular when I started dating people, because it’s cheaper and it’s the first network who introduces the unlimited calls and half-cost per text charging for prepaid. The longest running sim card I had — which I still have today on my generic Samsung phone — is Globe.

Right now, I’m connected with both Globe and Smart through data plans. And to give you a quick review here’s some points that might help you decide to choose.

But first, before I start, I just wanna make it clear that I’m talking about plans here, particularly data plan. Not the prepaid a$$es who eat a lot of load because of mobile internet. These are based on experience, usage and location.

Okay. Here we go!


If you are earning above the minimum wage rate, you are closer to getting a plan from a network, but application and approval maybe tough if you’re trying to get plans worth Php1500 and up. If you are one of the lucky ones, however, getting this is easy, except if you’re under a BPO type of industry.

Unfortunately, I’m one of the BPO dudes. With all the requirements, certification and all the means I have in the world to prove that I’m capable of paying my bills, Globe required me to have a credit card. And since I don’t have credit cards and they want to get more clients, luckily, I still got approved. It took them two weeks though to process my application. While with Smart, I applied with the same requirement and tomorrow after they called me to claim the phone.

When it comes to customer service, Smart gets an outstanding points and Globe still suck with that. I hated smart, but I guess they have different ways on treating prepaid and post-paid customers. I kind of love their promptness in their answers. I will give kudos to Globe though because when I called them about the additional features for their plan, they gave what I supposed to have for the month.

And speaking of plus, Globe has it all – free texts, calls and overseas. Smart is just solid when it comes with the number of free text and calls — they know their roles on giving these things inclusives on time — I just wished they have more promos.


Due to the few free calls and text inclusives of Smart Telecommunications, I tend not to use it often for regular calls and texts. But who the hell cares, by the way, when you have data plan which allows you to access free VOIP like Skype, Viber and not to mention Chikka. But you need to have enough data credits to use these common applications.

And speaking of Data, Smart has 1.5 GB limit per monthly cut-off, while Globe has around 700-800 MB. When you consume all these data, either via browsing, streaming and downloading, your internet speed will go down to unbelievable and head-popping less than 300 kbps. Thanks to the fair usage that implemented this kind of thing for broadband and data plan users. But Globe’s limit is low, they should increase more than that since people download lot’s of stuff these days.


Well, what I am referring to hear is the internet speed of the data plan based location. I usually go around Manila, Makati, Pasig, Mandaluyong and Antipolo. And I would give the crown to Smart for providing me speed that sometimes breaks the limit of my expectation. Globe is giving around 1-2 mbps  on the said locations while Smart gives 3-5 mbps in average. And since I need to check emails all the time and stay tune for concerns via chat, and also to stay online with my friends on my social networking account, I need faster internet for better response.

All-in-all, I could still say that this guys are doing a great fight. Although Smart is better for me when it comes to data plan, Globe won’t go home with teary-eyes because I love their free stuff a lot better than Smart.


Choosing ISP: Wi-Tribe — Fail?

After few months of being a subscriber, Wi-Tribe failed to deliver the 4G service they promised us. At the first month everything was okay, until we started to receive weak signal and unreliable connection for the rest of the months. Eventually, we found out that our area was not covered by their signal radius which was not explained to us by the serviceman who was responsible for setting it up and testing the service.

I found out that if you’re out of the radius, you won’t be able to get the speed you subscribed to (for us it’s 1mpbs for 598 Php). Also, the quality of the signal is not that sufficient. You’ll be able to browse and chat at any site but you won’t be able to download, watch videos, or access App/GooglePlay store for your mobile devices.

In fairness to Wi-Tribe though is that they have honest customer service that tells us what we should be getting, and gives us the prompt option to switch to their other services or even to unsubscribe, compare to other networks who would lie that there’s nothing wrong even if it’s obvious that it’s their system’s fault. Another good thing about Wi-tribe is that they don’t have lock-period, which is fair enough for us and pro-consumers.

Right now, I haven’t decided if I’ll let go of Wi-Tribe since I could still use it for blogging, Facebook and checking my e-mail. But I’m craving to switch since I need quality connection to download lots of stuff. If, however, Wi-Tribe would improve their signal here in upper Antipolo, I might stick to their service for longer years.

Right now, I’m eyeing for Smart (or PLDT) – the one I’m using for my Samsung Galaxy S3. Globe is already slashed out of my choices since I’ve had bad experience with their broadband speed and fair usage limit.


(Photo source: click here)

Customer Service Chat: Globe Telecom Agent Fails!

Another one bites the dust and this time it’s one of our telecom companies here in the Philippines

Just a little background, Globe telecom is one of the first telecom companies who introduces the customer service chat here in the Philippines. However, since not most of the Filipinos are used to this kind of service, the chat link of globe becomes a bit obsolete. I think only internet savvy people may notice it.

But yeah, I went to the customer service “chat” of Globe Telecom to ask them how much the cash-out price for Galaxy Tab’s plan 999 is. And here’s the whole chat story:


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Customer Service Chat: Male Enhancement Customer Care Rep Picture

All of a sudden, pop-up chats became my favorite stress reliever. I don’t care if I’m talking to a bot or a human, as long as I can bully them – for a good purpose – that’s fine with me.

Well, I was just trying to test their patience, you know. I ain’t really doing this just for fun. Of course, as a customer, I wanted to be politely treated. I don’t BS when I’m asking about their product or company. Haha!

By the way, another scam bag is trying to hook me on their lure. I was about to exit this website (since it is an undesirable one) but another pop-up chat came out offering me another hell help.

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Customer Service Chat: Bot Means Scam!

Last time kiddies, we bullied a noodle company and tested them if their customer care rep has this thing called ‘patience’ while talking to an undesirable customer – that’s me. Lol. This time a “scam” website is trying to get the hell out of me. Unfortunately for them I know how to play deal with scam their kind, therefore, I gave them a chance.

What am I doing in a scam site, by the way? Well, let’s just say its part of my work to view their site. It just so happened that the chat popped-up again and they were offering me hell help, that’s why I played with them. Tee hee hee!

Here’s my conversation with them, check it out:

Sadly, she’s a bot. The fun stops there. But still I continued the bullying. I’ll try to make this machine bleed gasoline. Har har har!

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Customer Service Chat: Don’t Try To Ask Me For A Question

I was checking an organic food website just to quench my craving for noodles when a pop-up chat thing appeared on the bottom right part of the site asking me if I needed some assistance. Of course, as a computer savvy kiddo, I no longer need help if I’m just browsing any site, because I know how to navigate. Nevertheless, if I have some orders to make and I need to know some blah blah blah that’s the time I would ask for a customer service.

But this one, it seems that they’re really asking for pain.

When I did this, I meant no harm to the customer service agent. I just simply wanted to test her answering skills since she provoked me to ask questions.

You judge if she passes my test…

/evil laugh!

The small boxes below are our conversation. If you can’t read it, just click ‘continue reading’ and you’ll see typed version. Enjoy reading.

Click Click Click to continue reading